Data Deletion Instructions

Last updated October 27, 2026

This page explains how to ask Trove to delete the personal data we hold about you. It applies to any personal data we process, and in particular to data we receive from Facebook and Meta when you submit a lead form or send a message to a dealership that uses Trove.

Trove provides websites and a customer relationship management (CRM) system to manufactured home dealerships. Dealerships can connect their own Facebook Pages to Trove so that the leads and messages they receive on Facebook are delivered to their CRM. When you interact with one of those Pages, some of your information is sent to us on the dealership's behalf.

WHAT DATA THIS COVERS

You can ask us to delete any of the following:

• Lead form submissions. The answers you gave on a Facebook or Instagram lead ad form, such as your name, email address, phone number, and your responses to the form's questions.
• Messenger conversations. Messages you exchanged with a dealership's Facebook Page, including message text and attachments, along with the profile details Facebook shares with the Page: your Facebook-scoped ID, display name, and profile picture.
• Contact records. The contact, lead, and opportunity records a dealership created in its CRM from that information, including notes and follow-up activity attached to them.

HOW TO REQUEST DELETION

You have two options. Either one works; you do not need to do both.

1. Email us. Send an email to support@buildtrove.com with the subject line "Data deletion request". So that we can find your records, please include:
   • Your full name
   • The email address or phone number you used when you contacted the dealership
   • The name of the dealership, or the Facebook Page, you contacted
2. Contact the dealership directly. The dealership you contacted controls its own customer records and can delete your record from its Trove account at any time. Its contact details are on its website and its Facebook Page.

We may ask you for additional information if we need it to confirm that the request is coming from you or someone authorized to act on your behalf.

WHAT HAPPENS NEXT

• We will confirm that we received your request within 5 business days.
• We will complete the deletion within 30 days of receiving it. Deletion removes your lead form answers, your Messenger messages and profile details, and the contact records created from them from the dealership's CRM.
• In limited cases we may need to keep some information for longer: where we are required to retain it by law, or where it is part of an active transaction (for example, a home purchase that is still in progress). If that applies to your request, we will tell you what we are keeping and why, and delete it once that reason no longer applies.
• We will notify you at the email address you wrote from when the deletion is complete.

DELETING YOUR DATA FROM FACEBOOK

Deleting your data from Trove does not delete it from Facebook, Instagram, or Messenger. Facebook keeps its own copy of the lead forms you submit and the messages you send. To manage or remove that information, use Facebook's own settings:

• Review and manage the information Facebook shares with businesses and apps in Facebook's Apps and Websites settings.
• Manage the lead forms you have submitted in Facebook's Ad Preferences.
• Delete a Messenger conversation from within the Messenger app or messenger.com.

QUESTIONS

If you have questions about this page or about how we handle your data, email us at support@buildtrove.com or read our Privacy Policy.