Retailers and factories, fixing it together.
After delivery, retailers file walkthroughs and service requests in Trove with photos on every item. The factory reviews them from a secure link, decides each item, sends materials or a tech, and the retailer's crew closes it out with proof of the repair.
How a request moves
At every step, the retailer and the factory can both see whose move it is.
- 1
Retailer files
A walkthrough or service request on the delivered home, with photos on each item.
- 2
Factory reviews
Approve, deny or mark each item not ours, from a link in the email.
- 3
Materials
The factory sends parts or a tech, and everyone sees where each part is.
- 4
Repair and close
The service tech adds proof of each repair and the request closes with a report.
Complete requests, the first time
Retailers file from the deal in their Trove CRM, so the home, the buyer and the factory are already attached. Walkthroughs follow a room-by-room checklist, and every item gets its own photos.
- Service requests and walkthroughs on the delivered home
- Photos and notes on every item
- Each item marked factory or retailer, so only factory work reaches you
Decide each item, without a login
Your service team gets an email and opens the request from a secure link. Each item gets its own decision, so one disputed item never holds up the rest.
- Approve, deny, or mark an item not ours
- Send a factory tech, with their name and phone shared
- Messages between your team and the retailer stay on the request
Every part, tracked to the home
Once items are approved, the factory tracks each part so the retailer knows when to schedule the crew. No more calling the plant to ask where a door is.
- Submitted, in progress, ready for pick up, placed in home
- Backordered parts flagged so nobody shows up early
- No material needed? Mark it and move on
Proof of every repair
The retailer's service tech adds proof of each repair from their phone. When it's done, both sides have a service report with every item, decision and photo.
- Photos of each finished repair, on its item
- A PDF service report for the factory and the retailer
- A full service history on the home for the next claim
Why factories and retailers use it
Out of the inbox
Claims stop living in email threads, texts and voicemails.
Fair, item by item
Each item is decided on its own, with a reason the retailer can see.
Faster repairs
Clear turns and tracked parts mean fewer days waiting on the next step.
Photos, not descriptions
Your team sees the problem before deciding, and the fix after.
A record for every home
Reports and history make the next claim on that home simple.
Happier homeowners
Problems get fixed sooner, and buyers see their retailer and factory working together.
Frequently asked questions
Give your retailers one place to send warranty work.
Book a demo and we'll walk through a service request from filing to the final report.
Get started with Trove
Bolster your sales & product team with Trove